Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide when creating an account, including:

  • Email address and account credentials
  • API usage data and logs
  • Billing and payment information
  • Phone numbers provisioned through the Service
  • AI voice call transcripts and conversation metadata

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain the Service
  • Process billing and payments
  • Send service-related communications
  • Monitor and improve performance and reliability
  • Comply with legal obligations

3. Message and Call Data

SMS messages and call metadata processed through AgentCall are retained for the duration necessary to provide the Service and fulfill legal requirements. Message content is not sold or shared with third parties for marketing purposes.

We process SMS message content for delivery and OTP extraction. Call metadata (timestamps, duration, caller/callee numbers) is stored. Call recordings are only stored when explicitly enabled by the user. AI voice call audio is processed in real-time and is not stored. Transcripts of AI voice calls are stored and associated with your account for the same retention period as other call metadata.

SMS Opt-Out Preferences: When a recipient replies STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to a message sent through AgentCall, their opt-out preference is recorded and stored for as long as your account is active. Opted-out recipients are automatically blocked from receiving further SMS messages from your account. Recipients may opt back in by replying START. Opt-out records include the recipient's phone number, the date of the request, and the keyword used. This data is used solely to enforce messaging consent and is not shared with third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. API keys are hashed and stored securely.

5. Third-Party Services

We use third-party services for payment processing, authentication, telecommunications infrastructure, and AI voice processing. AI voice calls are processed using third-party AI services for speech recognition and generation — audio is streamed in real-time and not retained by the AI provider beyond the duration of the call. These providers have their own privacy policies governing data they process on our behalf.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us at contact@agentcall.co.

Following account deletion, we retain your data for up to 30 days before permanent removal. Call and message metadata may be retained for up to 12 months to comply with telecommunications regulations.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.

9. Cookies and Tracking Technologies

We use essential cookies for authentication and session management. These cookies are required for the dashboard to function properly. We do not use advertising cookies or third-party tracking cookies.

10. Children's Privacy

AgentCall is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

11. International Data Transfers

Your data may be processed in the United States. By using the Service, you consent to the transfer of your data to the United States, where data protection laws may differ from those in your jurisdiction.

12. Specific Regulatory Rights

European Economic Area (EEA) Users

  • Right to lodge a complaint with a supervisory authority
  • Right to object to processing of your personal data

California Residents

  • Right to know what personal information is collected
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)

Data subject access requests will be responded to within 30 days.

13. Contact

Data Controller: AgentCall

For any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@agentcall.co.

This Privacy Policy is part of our Terms of Service.