Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using AgentCall ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

AgentCall provides a programmable phone number API that enables AI agents to provision real SIM numbers, send and receive SMS messages, make and receive voice calls, initiate AI-powered voice calls where an AI handles the conversation autonomously based on a provided system prompt, and receive OTP webhooks.

3. Account and API Keys

You are responsible for maintaining the confidentiality of your API keys and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited messages (spam)
  • Engage in fraudulent or illegal activity
  • Violate any applicable laws or regulations
  • Interfere with or disrupt the Service
  • Use AI voice calls for impersonation, deception, or automated robocalling without recipient consent
  • Resell access without authorization

5. Billing and Payment

Usage-based fees are billed monthly, including metered charges for SMS, voice minutes, AI voice call minutes ($0.20/minute), and phone number subscriptions. You agree to pay all fees associated with your use of the Service. Failure to pay may result in suspension or termination of your account.

6. Limitation of Liability

The Service is provided "as is" without warranties of any kind. AgentCall shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

In no event shall AgentCall's total aggregate liability exceed the amounts paid by you to AgentCall in the twelve (12) months preceding the claim.

7. Termination

We may suspend or terminate your access at any time for violation of these terms. You may terminate your account at any time by contacting us at contact@agentcall.co.

8. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the updated terms.

9. Telecommunications Compliance

Users must comply with all applicable telecommunications regulations, including but not limited to TCPA, CAN-SPAM, STIR/SHAKEN, and any other federal, state, or international telecom laws.

  • You must obtain proper consent before sending automated messages or making automated calls
  • You must not use phone numbers for verification fraud, account farming, or spam
  • AgentCall reserves the right to immediately suspend accounts that violate telecommunications regulations

SMS Opt-Out Handling: AgentCall automatically processes opt-out keywords (STOP, UNSUBSCRIBE, CANCEL, END, QUIT) received via SMS. When a recipient opts out, they are blocked from receiving further messages from your account and receive a confirmation reply. Recipients may opt back in by replying START. You must not attempt to circumvent this opt-out mechanism, including by sending messages from a different number to opted-out recipients. Violations may result in immediate account suspension.

10. Intellectual Property

AgentCall retains all intellectual property rights to the Service, including its API, documentation, brand, and all related materials. Users are granted a limited, non-exclusive, revocable license to use the API solely for the purpose of integrating with the Service.

You may not reverse engineer, decompile, disassemble, or create derivative works of the Service or any part thereof.

11. Indemnification

You agree to indemnify, defend, and hold harmless AgentCall, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any applicable laws or regulations.

12. API Usage and Fair Use

AgentCall reserves the right to rate limit, throttle, or suspend access for abusive or excessive API usage. Service level objectives are provided on a best-effort basis and do not constitute a guaranteed service level agreement unless separately agreed upon in writing.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware.

14. Privacy

Your use of the Service is also governed by our Privacy Policy.